Quality Issues

Dear Customer,

We are very sorry that you are not satisfied with the quality of your puzzle. Please fill out the request form attached.

Kindly make sure that the address you give us is correct and available during daytime. Returned deliveries can not be resend.

All requests will be processed as soon as possible.

  • There are 2 ways to determine the production code. Please note that there can be up to three different production codes for one puzzle. The specification of one of them is sufficient.

    1. You can find a production code is on the plastic bag. For Rosina Wachtmeister jigsaw puzzles, the production code can only be determined via this variant.

    2. A production code is located above or next to the EAN code on the bottom of the box.

  • The date is printed on the plastic bag. If the bag is no longer available, please use the year next to the copyright sign on the puzzle box (here © 2021 Athesia).

  • Max. file size: 5 MB.
  • Max. file size: 5 MB.
  • Max. file size: 5 MB.
    A proof of purchase is a requirement for the refund of a puzzle. This may not be older than two years. Please photograph or scan it and upload it here. In case you bought your puzzle online, the proof of purchase must state the condition “new”.
  • Max. file size: 5 MB.

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