Missing piece(s)

Dear Customer,

We are very sorry that a piece of your new puzzle is missing. If you have a new HEYE Jigsaw puzzle (new product, proven through submitting proof of purchase) with a missing or damaged piece, we will replace it (a bag of pieces of a new puzzle). We DO NOT replace a single missing piece only.

Due to the large number of donated, shared, and yard sale puzzles, is this policy limited to new puzzles and current titles in stock.

This guarantee does not cover puzzles damaged by household accidents or events.

Please send us pictures of your puzzle, copy of the receipt of purchase and the production code.

Kindly note that motifs may be out of stock and we must wait to replenish.

Please make sure that the address you give us is correct and available during daytime. Returned deliveries can not be resend.

All requests will be processed as soon as possible.

First name*
Surname*
E-mail*
Telephone*
Address*
Postal Code*
City*
Country*
District
Article number*
Barcode*

Where can I find the barcode?
Printed on the side of the box underneath article number and title.

Close hint
Production code*

Where can I find the production code?
There are 2 ways to determine the production code. Please note that there can be up to three different production codes for one puzzle. The specification of one of them is sufficient.

1. You can find a production code is on the plastic bag. For Rosina Wachtmeister jigsaw puzzles, the production code can only be determined via this variant.

2. A production code is located above or next to the EAN code on the bottom of the box.

Close hint
Production date/year*

Where can I find the production date/year?
Missing Piece Coordinates*

Listenfeld*

A	B

This information is for quality improvement purposes only. Unfortunately we cannot replace individual parts.
Add photo of the production code (on the bottom of the box)*
Max. file size: 5 MB.
Add product photo (laid puzzle)*
Max. file size: 5 MB.
Add purchase receipt (new product)*
A proof of purchase is a requirement for the refund of a puzzle. This may not be older than two years. Please photograph or scan it and upload it here. In case you bought your puzzle online, the proof of purchase must state the condition “new”.
Max. file size: 5 MB.
Add photo of the code and date on the plastic bag with the pieces
Max. file size: 5 MB.
Einwilligung*
I agree to the privacy policy.*
* = mandatory