We are very sorry that a piece of your new puzzle is missing. If you have a HEYE Jigsaw puzzle (new product) with a missing or damaged piece, we will replace it with a bag of pieces of the same puzzle. We DO NOT replace a single missing piece only.
Due to the large number of donated, shared, and yard sale puzzles, is this policy limited to new puzzles and current titles in stock.
This guarantee does not cover puzzles damaged by household accidents or events. All requests will be processed within 30-60 business days.
Please be aware that we will need a picture of the puzzle, copy of the receipt of purchase and the production code (which is on the plastic bag of the puzzle pieces).
Note, sometimes puzzles are out of stock and we may need to wait weeks for it to replenish.
Thank you for reaching out to us, we look forward to serving you!